Shipping & Returns

Shipping

Next business day dispatch for orders placed before cut-off time (business days only)
Free standard shipping within Australia on smart lock orders
Dispatched from our Sydney or Melbourne warehouse via Australia Post or Couriers Please or Aramex or StarTrack
Estimated delivery: 2–8 business days after dispatch (location dependent)
Tracking provided for all orders

Deliveries are sent with Authority to Leave (ATL) unless signature is requested.
Express shipping may be available on selected items (additional fees apply).
Delivery times are estimates and may vary due to carrier conditions.

Returns & Warranty

Change of mind: accepted within 14 days if unused and in original packaging
20% restocking fee plus shipping costs apply for change-of-mind returns
Opened, installed or used items are not eligible for change-of-mind returns
Warranty: 30-day money-back guarantee and 24-month manufacturer warranty

For faulty or damaged items, please contact us within 14 days of delivery.
Professional installation is recommended. Warranty does not cover misuse, improper installation or battery-related damage.

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