Shipping policy

Shipping Policy

Order Processing

We aim to dispatch orders as quickly as possible.

  • Orders placed on a business day are typically processed within 1 business day

  • Orders placed on weekends or public holidays will be processed on the next business day

  • Dispatch times may vary during peak periods or promotional events

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Locations

We currently ship within Australia only.

Orders are dispatched from our Sydney warehouse using trusted carriers such as Australia Post or Sendle, depending on the product and destination.

Shipping Methods & Delivery Time

Standard Shipping (Australia)

  • Free standard delivery on eligible smart lock orders

  • Estimated delivery time after dispatch: 2–8 business days, depending on location

Express Shipping

  • Express shipping may be available on selected items

  • Additional fees may apply

  • Delivery timeframes are carrier estimates only and cannot be guaranteed

Please note that delivery times are estimates provided by the carrier and may vary due to factors outside our control, including peak periods or unforeseen delays.

Authority to Leave (ATL)

By default, all orders are shipped with Authority to Leave (ATL) unless a signature is requested at checkout.

If signature on delivery is requested and delivery attempts are unsuccessful:

  • The customer may be required to cover re-shipping or return costs incurred by the carrier

Address Accuracy

Please ensure your shipping details are complete, accurate and final at checkout.

  • Changes to delivery details may not be possible once an order has been dispatched

  • Company name is required for commercial addresses

  • Some items may not be eligible for delivery to PO Boxes, Parcel Lockers or Parcel Collect addresses

Tracking & Delivery Issues

Tracking information is provided for all orders.

If your order has not arrived within the estimated delivery timeframe:

  • Please contact us with your order number

  • We will follow up with the carrier to investigate and assist where possible

While we do our best to support delivery enquiries, we are not responsible for carrier delays once the parcel is in transit.

Installation Services

Please note that installation and consultation services are not shipping services.
If you have booked installation, delivery coordination will be discussed separately as part of the service.

Need Help?

If you have any questions regarding shipping, delivery options or special requirements, please contact us before placing your order.
We aim to respond to all enquiries within 24 business hours.